Today FedEx
and its worldwide alliance form an extensive transportation network that spans
the four corners of the globe. With offices strategically located in major
cities, FedEx offers customers around the world comprehensive transportation
solutions that range from international and domestic express delivery, freight
forwarding, logistics and warehousing to publication distribution.
A completely integrated information and communication technology infrastructure connects FedEx worldwide operations, enabling a seamless flow of information between FedEx and its alliance members and customers. FedEx also develops an array of customized IT solutions for its clients and trains their staff on working with the technology.
FedEx has designed and implemented a quality management system which is “Dhabi system''. "The main objective of the system is:” Abu Dhabi registers all goods that come from the boards or going out. Collect the fees (percentage related the type of the goods) and know about the price of all materials in the port and how to get inside or out and registering the goods insure all of the financial procedures are saved. It can make the procedures easier for the end user, also make sure everything is good and it shipped to the owner. There are phases of information collection to understand the procedures. After gathering the information the vender can start implementing the system and maybe the worker can start. In any phase of implementation, the management can help or asset vender to make sure the system will be perfect. Dhabi system is very easy to use for the end users with some difficulty with the administrators, so the employees can get the report or anything more easily but the administrations have some difficulty when they put the information in system and check is fine. With using online to register and order the goods, insures of all of the financial procedures are saved. To check about the system and everything is fine and check with" IT "department to know if the system works well. Finally this system can help a lot of people to calculate the fees, save time and downsize the amount of employee because all of it depends on information system."[1]
A completely integrated information and communication technology infrastructure connects FedEx worldwide operations, enabling a seamless flow of information between FedEx and its alliance members and customers. FedEx also develops an array of customized IT solutions for its clients and trains their staff on working with the technology.
FedEx has designed and implemented a quality management system which is “Dhabi system''. "The main objective of the system is:” Abu Dhabi registers all goods that come from the boards or going out. Collect the fees (percentage related the type of the goods) and know about the price of all materials in the port and how to get inside or out and registering the goods insure all of the financial procedures are saved. It can make the procedures easier for the end user, also make sure everything is good and it shipped to the owner. There are phases of information collection to understand the procedures. After gathering the information the vender can start implementing the system and maybe the worker can start. In any phase of implementation, the management can help or asset vender to make sure the system will be perfect. Dhabi system is very easy to use for the end users with some difficulty with the administrators, so the employees can get the report or anything more easily but the administrations have some difficulty when they put the information in system and check is fine. With using online to register and order the goods, insures of all of the financial procedures are saved. To check about the system and everything is fine and check with" IT "department to know if the system works well. Finally this system can help a lot of people to calculate the fees, save time and downsize the amount of employee because all of it depends on information system."[1]
As a solution provider FedEx invests in building knowledge
workers rather than employees. Only the best and qualified people are recruited
by FedEx to provide its clients with customized services. FedEx trains its
people extensively and continuously and empowers them to act as creative
solution providers, providing the best quality service for their customers.
Innovation drives the daily work at FedEx. It dictates everything FedEx does to ultimately serve customers with efficiency and care. Whether by devising better ways to communicate with customers or faster ways to track their shipments, innovation leads the process. This innovation originally stems from listening to customers and addressing their needs. Small ideas and big ideas coming from all levels of the company continuously feed and are fed by this creative atmosphere.
Innovation drives the daily work at FedEx. It dictates everything FedEx does to ultimately serve customers with efficiency and care. Whether by devising better ways to communicate with customers or faster ways to track their shipments, innovation leads the process. This innovation originally stems from listening to customers and addressing their needs. Small ideas and big ideas coming from all levels of the company continuously feed and are fed by this creative atmosphere.
"The below figure
provides an example of one of FedEx’s e-commerce solutions. It shows how FedEx
customers can tap into a network of systems through the Internet. When a
customer places an online order, the order is sent to a FedEx Web server.
Information about the order and the customer is then sent to the merchant’s PC,
and a message is sent to the customer to confirm receipt of the order. After the
order is received and acknowledged, the FedEx Web server sends a message to the
merchant’s bank to obtain credit approval. At the same time, the order is sent
via electronic data interchange (EDI) to a FedEx mainframe that activates the
warehouse management system. The order is processed (goods are picked and
packed), the warehouse inventory system is updated, and the shipping process is
activated. Information regarding the processing of the order is accessible at
the three remote electronic data centers (EDCs) located in the United States,
the Europe/Mediterranean (EMEA) region, and the Asia Pacific (APAC) region.
During the entire process the customer, the merchant, and FedEx employees may
track at any time the status of the order and its fulfillment via the Web."
(information technologies,2009,s2-3)1
"The new e-commerce-based FedEx business model creates
value for its customers in a number of ways: It facilitates better
communication and collaboration between the various parties along the selling
and supply chains. It promotes efficiency gains by reducing costs and speeding
up the order cycle. It encourages customers not only to use FedEx as a shipper
but also to outsource to FedEx all their logistics activities. It also provides
FedEx a competitive edge and increased revenue and profits. Thus, FedEx has
changed from an old-economy shipping company to an e-business logistics
enterprise." [2]
[1] DOF Company , 2012, Department of finance In Abu
Dhabi [online] Available
at: http://dof-uae.blogspot.com/2012/01/dhabi-system.html (accessed June 2, 2012).
[2]
Scribd,2009,Information Technologies: concepts and management [online]Available
at:< http://www.scribd.com/doc/7047205/MIS-Chapter-02-Information-Technologies-Concepts-and-Management>
[Accessed 5 June 2012}
written by Nasser Al-hammadi
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